Supporting financial institutions in the transformation of their skills supply and networks, in establishing a single, omnichannel and multi-device customer relationship.
Financial institutions confronted with societal developments //
The financial crisis that began in 2008 in the United States when the high-yield mortgages bubble burst – those mortgages carrying a significant default risk (the famous subprimes) – had a profoundly damaging effect on the trusting relationship between financial institutions and their customers.
In addition, the digital revolution that is currently transforming our daily lives is particularly reflected by the generalisation of connected objects and its corollary, namely the questioning of traditional forms of interaction between financial institutions and their customers. As a result, financial institutions need to reconsider their processes and customer relationship tools in view of customers’ new aspirations, expectations and needs, as regards financial products and insurance.
This crisis of confidence associated with the revolution of digital habits suppose that insurance, banking and social protection groups are having to transform their services and distribution networks – sometimes dramatically.
Supporting our experts dedicated to financial institutions //
The Finance & Performance team at Optimind Winter assists financial institutions in the transformation of their services and distribution networks: